JULIE FINK

State, local government, and education organizations encounter a variety of issues in the benefits administration field. Managing outmoded systems and procedures and navigating intricate legal frameworks are just a few of the challenges associated with effectively managing employee benefits. A comprehensive, client-centered solution is more important than ever in this setting.

With a dedication to providing exceptional client-centered solutions, Bentek is the leading benefits administration technology provider for the state, local government, and education (SLED) industry. Bentek is committed to putting the needs of its clients first, and as such, it customizes its approach to product and service delivery to meet the specific requirements of its public sector clients. Within an environment characterized by obstacles like managing unique situations, integrating with legacy business platforms, and streamlining benefits administration, Bentek distinguishes itself with a consultative approach and a dedication to creating customized solutions. 

Well-positioned to cater to the specific requirements of SLED enterprises, Bentek is the top benefits administration technology provider. Bentek provides a specialized approach that extends beyond simple technological solutions, acknowledging the unique issues present in this industry. Bentek is revolutionizing benefits administration in the public sector by prioritizing client voices and customizing its services to match the unique needs of SLED organizations[CB1] .

Bentek’s platform is specifically designed to meet the complex needs of employers in the education sector as well as state and local government. With nearly two decades of expertise [CB2] and a thorough knowledge of the public sector, Bentek guarantees its clients a successful implementation, an effective solution, and a support team that is unrivaled.

To meet the unique requirements of each customer, Bentek provides unparalleled customizability through its wide range of benefit classes, business rules, integrations, reports, and more. With this flexibility, clients can effectively and efficiently optimize their benefits administration procedures.

In addition to the limitless customization, Bentek’s white-glove service strategy is the industry benchmark for excellence. Bentek ensures that customers receive unmatched assistance with everything from specialized service teams to expert coaching through deployment and renewal processes. The promise of a same-day response and live help access further demonstrates Bentek’s dedication to establishing dependable, enduring connections with its customers.

Bentek provides its clients with year-round consulting services in addition to technology solutions. These services include best practice education, unrestricted training, and continuous support. Bentek’s client happiness is seen in its strong Net Promoter Score of 84+ and remarkable client retention rate of 98.5%, which are the outcomes of its client-centric approach.

Bentek’s solution reduces administrative overhead and does away with the need for multiple systems and workarounds by seamlessly integrating with ERP, HR, and payroll systems. For clients, this integration guarantees seamless operations and boosts productivity.

Bentek’s partnership with a sizable government organization that was having problems with salary adjustments, eligibility difficulties, and inconsistent processes is one noteworthy success story.

“We assisted a large Government with 55 agencies and 27,000 members that was struggling with over 3,000 eligibility discrepancies each month, hundreds of payroll adjustments and thousands of process inconsistencies across agencies.

Bentek initiated a collaborative effort with Government staff and the insurance carrier to complete a thorough audit to identify the source of the discrepancies, leading to a comprehensive cleanup operation. Bentek’s team worked closely with HR Administrators across all agencies to verify eligibility and enrollment, achieving remarkable results within just four months and saving the government millions of dollars.” says Julie Fink, President of Bentek.

Bentek is poised to maintain its position as the public sector industry leader in benefits administration for years to come. By placing a high priority on the voice of the customer, streamlined productivity through the means of automation and artificial intelligence, and their ever-growing partner network across the country, Bentek is well-positioned for enduring success.

Since its founding in 2006, Bentek has led the way in modernizing benefits administration in the public sector. With its main office in Palm Beach Gardens, Florida, Bentek offers customized solutions to fulfil the specific requirements of more than 300 SLED clients countrywide.

Bentek’s recognition for excellence is demonstrated by its awards, which include a ranking of #10 in the Small Employer category in the Sun-Sentinel Top Workplaces for South Florida. Bentek has also been recognized as one of HR Outlook’s Top 10 Employee Benefits Solution Providers of 2024, the Mental Health America Bell Seal Platinum[CB3], and the Insurance Business 5-Star Technology & Software Providers Award. These honors are a testament to Bentek’s commitment to providing its public sector clients with outstanding service and cutting-edge solutions.

As the top benefits administration partner for the public sector, Bentek stands out for its dedication to innovation, service excellence, and client happiness. Bentek is a leading company in the sector that has transformed the employer-employee experience for SLED organizations across the country.